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Terms of use

The General conditions of sale govern the contractual relations between the company eP (hereinafter 'We') who publishes the Web site, and its customer (hereinafter "You").

These general conditions are applicable to all the supplies carried out and all the services we offerunless written exceptions approved by the parties and without prejudice to any special conditions agreed upon by separate agreement. They prevail the terms of purchase of the customer that doesn't bind us unless we have accepted them in writing in express terms.

To be enforceable, a non - application or part of the present general conditions must be the subject of an explicit and specified in the purchase order. A particular condition explicit and accurate order takes precedence over any contrary general terms.

Consequently, the fact for anyone to buy a product offered for sale on the website www.hopono-shop.comgone with full acceptance of the present general conditions of sale which the Buyer acknowledges having read prior to its purchase.

Article 1 - orders

Prices are indicated in euros all inclusive of tax except share in the expenses of sending and packaging.

All orders whatever their origin are payable in euros to the order.

We reserve the right to change its prices at any time but the products will be charged on the basis of the rates in force at the time of the recording of the orders.

After your order is placed, you to will be acknowledged by sending you an e-mail order confirmation with your order summary

We cannot be held responsible for any errors that have occurred in its offerings.

The products remain our property as long as the price is not fully and definitively acquitted.

Section 2 - Terms of payment 

The terms of payment are the following:

  • Credit card
  • Bancontact

Article 3 - shipping and delivery

Delivery indicated on the site take into account the preparation time, shipping and delivery of the package. We strive to meet these deadlines.

Article 4 - Customs duty

All orders placed on the Site and delivered outside of a country of the European Union may be subject to possible taxes and customs duties that are imposed when the package reaches its destination. These customs duties and taxes are responsible for any related to the delivery of an article and are your responsibility. We are not required to check and inform you of the customs duties and taxes. To find out, we recommend you check with the competent authorities of your country.

Article 5 – Right of withdrawal and return

We give you the opportunity to benefit from a period of 15 days to return items without a reason.  

During this time, you will treat the product and packaging with care. You don't get or use the product only insofar as this is necessary in order to assess if you want to keep the product.

The goods must be returned in the same timeframe, in their original packaging, not damaged, along with all their accessories, manual use as well as a (copy) of the invoice/delivery. For reasons of hygiene, the return of underwear is not accepted. 

Return address:

  • Hopono Customer service, Rue Simonis 55, 1050 Brussels


NOTE: For all returns, please be sure to contact commercial services of hopono. You will find the procedure to follow here

The right to return cannot be exercised for unsealed vials and consumables. Incomplete, damaged, soiled, or damaged goods will not be repeated. 

Fee in case of withdrawal:

  • If the consumer makes call to his right of withdrawal, only the expenses of return are his responsibility.
  • If the consumer has paid an amount, the contractor will reimburse that amount to the most quickly, at the latest within 30 days return.

Sales Products : 

Sale products are neither taken back nor exchanged.

Article 6 - Return to default

If despite the care taken in the shipment of the products, you receive a defective product. You can return it for Exchange. To do this, follow the return procedure specified on the site.

Article 7 - Warranty and liability

You get the legal guarantees of hidden defects.

Despite all the care taken to your order, our responsibility could not be committed breach of our contractual obligations as a result of a fortuitous event or force majeure. Our responsibility could not be committed in the event of stock from our suppliers.

Photos, texts, symbols (including pictograms indicating the country of manufacture of the product), contained in our catalogues, prospectuses and other documents attached to offers or commercial have only informative character and are no commitment, unless otherwise agreed in writing. We reserve the right to modify the presentation and/or characteristics of our materials in order to improve and our customer service.

Article 8 - Property  

We are only licensed, except written agreement between parts of the intellectual property rights on his literary creations, designs, brands and graphic or audiovisual productions, regardless of the materials subject to the provisions of the code of intellectual property.  

Article 9 - personal data

Information and data about you is needed to process your order and our trade relations. Data are stored in your personal account by eP Sprl: these data to complete your transaction. In addition, these data allow you to make future transactions faster. 

We will not disclose or sell any information about you

You can always object free of charge and on request to the treatment of personal data about you considered for purposes of direct marketing.  You also have the right to oppose the use of your electronic mail for direct marketing purposes for free.  You can exercise these rights by contacting by e-mail to [email protected] or by postal mail at the address below. 

Article 10 - Identity of the company

eP sprl operating under the commercial name:
Headquarters address: street of the bailiff 48, 1050 Brussels
Reached by phone from Monday to Friday from 10 h 30 to 18 h 30:
Phone number from the Belgium: Tel 0032 (0) 2 612 94 50

Email: contact @.hopono - (France and Belgium) 

VAT identification number: BE0806662787 

Article 11 - Applicable law

The sale, to the current conditions of sale above, is subject to Belgian law.

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